Shipping policy
Last Updated: April 21, 2026
At Poppins Kids, we aim to deliver your orders quickly and reliably.
1. Order Processing Time
- All orders are processed within 24–48 hours (excluding weekends and holidays)
- Once your order is shipped, you will receive a shipping confirmation email with tracking details
2. Shipping Time
- Estimated delivery time is 3–5 business days within most regions in Canada
- Delivery times may vary depending on your location
📍 Remote Areas
- Orders shipped to remote or rural provinces/regions may take longer than 5 business days
3. Shipping Rates
- Shipping rates are calculated at checkout based on your location and order size
- Any applicable shipping promotions will be displayed during checkout
4. Delays
While we strive to meet delivery timelines, delays may occur due to:
- Weather conditions
- Carrier delays
- High order volumes
We appreciate your patience in such situations.
5. Incorrect Address
Please ensure your shipping address is accurate at checkout.
Poppins Kids is not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 48 hours of delivery at Contact@poppinskids.ca
- Include your order number and photos (if applicable)
We will work with the shipping carrier to resolve the issue.
7. Contact Us
For any shipping-related questions:
Poppins Kids
📍 Ontario, Canada
📧 Email: Contact@poppinskids.ca
🌐 Website: https://poppinskids.ca