Refund policy
Last Updated: April 21st, 2026
At Poppins Kids, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
We accept returns within 7 days of delivery under the following conditions:
- Items must be unworn, unused, and unwashed
- Items must have original tags attached
- Items must be in their original condition and packaging
Returns that do not meet these criteria may not be accepted.
2. Return Process
To initiate a return:
- Email us at Contact@poppinskids.ca with your order number and reason for return
- Once approved, you will receive return instructions
- Ship the item back to the address provided
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval status
- Approved returns will be refunded to your original payment method
- Refunds are typically processed within 5–10 business days
4. Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
5. Final Sale Items
- Items marked as Final Sale are not eligible for return or exchange
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at Contact@poppinskids.ca with photos, and we will resolve the issue promptly.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the original item (if eligible) and place a new order.
8. Contact Us
For any return or refund inquiries:
Poppins Kids
📍 Ontario, Canada
📧 Email: Contact@poppinskids.ca
🌐 Website: https://poppinskids.ca